Complaints & escalation

If a firm we recommended hasn't been in touch within 1 working day, or you're unhappy with how they're handling your case, tell us - we'll chase on your behalf and, if needed, help you switch.

1. 1. Raise it with Homebound. Use the form below or email hello@gethomebound.co.uk. We acknowledge within 1 working day.
2. 2. We chase the firm. We contact them with a 2-working-day deadline to respond to you directly.
3. 3. We help you switch. If they still don't respond, we'll help you instruct another firm at no extra cost - and remove the original from our network.
4. 4. Regulator escalation. For serious issues (misconduct, fees, negligence) you can escalate directly to the firm's regulator: the SRA, CLC, RICS, FCA or the Legal Ombudsman. We'll point you to the right one and provide your case file.